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General FAQs

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Shipping

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Returns & Exchanges

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Route Protection

  • What is Route+?
  • How do I file a claim?
  • What if my order is damaged?
  • What if my order never arrives or is stolen?
  • What if my package gets lost, and Route replaces it by ordering another new product for me, and then that package gets lost. Does Route cover that too?
  • What do I get when I insure my order with Route+?
  • See all 9 articles

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